ANY-maze Help > The ANY-maze reference > The Video page > Converting ANY-maze format videos to a standard format > Errors while converting videos

Errors while converting videos

Introduction

When using the Video page to convert ANY-maze videos to a standard format, there are a number of reasons that this conversion process might fail. This topic describes those reasons and why they might occur.

Details

The conversion process will occur in the background, and the current progress will be indicated in the status bar at the bottom of the screen. Clicking on the status bar panel will pop up a window showing the progress in more detail, and allowing you to cancel the conversion if you want.

Any errors that occur will also be shown in this pop-up window; these errors are described in more detail below.

Video files that use a legacy format

The proprietary format of videos used by ANY-maze has gone through some improvements over the years. Some very old versions of these files use a format that is not supported by the video conversion utility.

You can still convert these videos by playing them on the Video page and using the Record a standard format video option in the ribbon bar to record them to a standard format file.

Video files that cannot be opened

Occasionally, the ANY-maze video to be converted cannot be opened. This may be because it's in use, for example in a test currently being performed by ANY-maze. You'll need to make sure that the video is not in use before trying again.

Destination files that cannot be created

ANY-maze creates a new standard format video file to record the ANY-maze video into. For various reasons, it might not be possible to create this file - for example, the folder it's trying to create the file in might be read-only, or it may be on a network drive to which you don't have permission to save files. If you have converted the same video file before, and viewed it in a movie player (such as Windows Media Player), it might be that you've forgotten to close down the movie player and so it won't allow the file to be overwritten. You'll need to make sure that the video is not in use before trying again.

Other errors

There are a few other reasons that a file might fail to convert; these are given in detail under the file name. These could be temporary errors - such as the system not having enough memory available - or a specific problem with the video file itself. Try and convert these files again (after closing other applications to free up memory if necessary) and if the problem persists, contact ANY-maze Support and send us the video - you can do this using the Send us files option on the Support page.

ANY-maze help topic T0937