ANY-maze Help > The ANY-maze reference > The Support page > Sending us your log file
Sending us your log file
 | The ability to send us your ANY-maze log file will only be available if your computer is connected to the internet. You can, of course, still contact us by sending a normal e-mail to support@anymaze.com, or using the Support page on our web-site: https://www.any-maze.com/support/support-enquiries/ |
Introduction
If you've sent a query or reported a problem to our support team, they are quite likely to ask you for your ANY-maze log file - this file may contain some information helpful to the problem, together with information about your computer. This can be a quick way of finding out what has caused the problem.
To send us your log file, simply select ANY-maze's Support page and then click the 
Send us your log file option in the left-hand side bar - see figure 1. 
Click this link to go there now.
Figure 1. The Send us your log file option on the Support page.
You'll need to fill in your name and e-mail address, and the reference given to you by our support engineers (this will usually be the ID of a ticket in our support system, and allows us to tie the log file back to your original support ticket).
 | If you haven't been asked to send us your log file because of an existing support query, then you should use the Contact ANY-maze Support option, which will allow you enter a message or question, and optionally to include the current experiment file. |
| • | Technical information sent with your message |
| • | Sending the message |
Technical information sent with your message
When trying to resolve support questions, it can be extremely helpful if we know certain technical information about your computer. For example, if the tracking seems rather poor, the problem may simply be that your computer isn't powerful enough. Because this information is so useful, the system will automatically include it in any e-mail you send using this support page.
Specifically, the information included is:
| • | The version of Windows installed on your computer. |
| • | The quantity, type, speed and capabilities of the processors in your computer. |
| • | The amount of memory (RAM) in your computer. |
| • | Details of the type and capacity of the drives in your computer. |
| • | Details of the display attached to your computer. |
| • | Information about the type of internet connection available on your computer, whether the computer is attached to a network and whether it has a sound card and/or mouse installed. |
| • | Details of any video interfaces (capture cards, cameras etc.) that ANY-maze can use to capture video images for tracking. |
| • | The serial and licence numbers of your copy of ANY-maze, and the licence expiry date. |
ONLY this technical information is sent in this process - ANY-maze won't transmit anything about you, or the contents of your files.
Sending the message
Once you've entered your name, e-mail address and support reference, just click the 
Send button in the ribbon bar to send us your log file.
See also:
| • | Contacting ANY-maze Support for help |
| • | Sending files to ANY-maze Support |
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ANY-maze help topic T0968